Careers At Central States Trucking

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Operations Manager

Department: CST
Location: Jacksonville, FL

Company Overview:

At Central States Trucking, a proud partner of Forward Air Inc. our mission is simple: first class service…best-in-class performance. As the market leader in International Supply-Chain Trucking and Warehousing, we remain focused upon our guiding principles: excellence, innovation and integrity. Excellence means more than 34-years of experience and knowledge that comes from solving the complexities of the international supply-chain.

As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers. 

Position: Operations Manager

Job Description:

Central States Trucking is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel.  He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.  In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.

Core Responsibilities & Duties:

  • Ensure all work is performed according to Forward Air CST approved procedures, standards, and specifications for dock operations
  • Guarantee FA audit compliance within all areas of the operation
  • Review terminal operating reports and adjust labor schedules for increased efficiencies
  • Create onboarding strategies for hiring, training and overall employee retention
  • Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews
  • Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers
  • Manage and react to day-to-day operational requirements in a professional and timely manner
  • Drive KPI’s set forth by Terminal Manager
  • Must be able to frequently lift and/or move up to fifty (50) pounds
  • Must be able to occasionally lift and/or move up to ninety (90) pounds
  • Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
  • Assign job tasks to workers according to unloading and loading schedules
  • Ensure appropriate load plans and proper load balance to ensure safe vehicle operation
  • Coordinate work assignments, monitor performance, and provide training on relevant job duties
  • Provide a clean, safe working environment for all personnel and visiting customers
  • Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
  • Other duties as assigned


  • Strong team player that thrives in a fast-paced environment
  • Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
  • Understand P&L statements and analyze areas for production improvement.
  • Must be willing to work various shifts and days per week.
  • Prior air freight experience is required
  • International/Import experience is a plus
  • Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment
  • Must possess demonstrated leadership ability
  • Knowledge of proper freight handling techniques
  • Knowledge of Hazardous Materials handling
  • Ability to communicate effectively with all levels of operations
  • Must be flexible to work weekends and nights
  • Forklift and general freight handling experience
  • All applicants are subject to a criminal background investigation


  • Ideal candidate will possess a “can do” attitude with a “will do” work ethic
  • Must have the ability to work in a fast paced environment
  • General computer skills - Microsoft Office, Outlook, AS400
  • Excellent communication and problem solving skills

We recognize people as our most valuable asset.  Our competitive salary and benefits package includes 401K, stock ownership plans, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, vision care plan, paid sick time, paid company holidays, and paid vacations.  

Forward Air is an Equal Opportunity employer. 

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